Refund and Returns Policy

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

• Items must be in their original condition without signs of wear or damage

• Items returned by mail must be in all original packaging (tags, box, and pouch included)

• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

• For Lab Grown Diamonds, the SCS certification must be included.

All below items are non-returnable:

• Engraved and monogrammed products

• Earrings used to pierce during a piercing appointment

• Gift cards

• Jewelry Care Kit

 

These orders can be returned in-store only. Please have your order confirmation email, order card, or gift receipt ready. If you are unable to visit a retail location, please email kyvengy@gmail.com 

 

Online Purchase Return 

* Please note that online purchase does not include Buy Online Pickup In-Store purchase.

Downloading your return shipping label

• To start your return, select the country in which the order was originally shipped to UEA, France and Canada 

Refund Details

Online Return

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email! For more details, please check our Payments FAQs!

In-Store Return

Your return will be processed the same day, however, it may take anywhere from 5 – 10 business days for the fund to appear on your end.